Optimistic team leader with over 15 years of experience in support environments seeks opportunity to make an immediate contribution. Award winning morale booster and team motivator successfully grows and mentors teams while resolving complex technical issues and increasing bottom-line profitability. Adaptable multi-tasker leads support and engineering teams under tight time constraints while maintaining a big-picture viewpoint for process improvement. With exceptional interpersonal skills that establish and maintain credibility quickly, flexible leader with a passion for customer service will gain immediate respect and buy-in from members of cross-functional teams.

COMPANY	POSITION HELD	DATES WORKED
P.T. Web Media Inc.	(Confidential)	11/2008 - 2/2009
Aditi Corporatoin	(Confidential)	11/2007 - 5/2008
KNBR Investments LLC	(Confidential)	5/2003 - 10/2006
Microsoft Corporation	(Confidential)	6/1992 - 6/2002
Microsoft Corporation	(Confidential)	8/1989 - 6/1992
ComputerLand	(Confidential)	9/1987 - 8/1989

SCHOOL	MAJOR	YEAR	DEGREE
Spokane Community College	Computer Programming	1986	Associate Degree
Spokane Falls Community College	General Education	1980	Associate Degree

Highlights:

Selected as Cub Master for my Cub Scout Pack. Appointed Outstanding Team Manager for Product Support Services; chosen for smooth incorporation of Visio product support team. Identified need for new Visio training, sought out and obtained substantial resources to revamp training program, increasing customer satisfaction and reducing call times. Selected group’s Manager of the Year, acknowledging flexible communication style, employee empowerment and team motivation abilities. Key member of winning management team chosen for Outstanding Year Award, for increasing customer satisfaction ratings by 17%

Companies I like:

Microsoft, Amazon, Expedia, Red Cross, Boy Scouts of America

P&L responsibilities
Presentation
Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts.
Technology Solutions
Sales Support
Software Implementation
Requirements Analysis & Specification
Leadership
Project Management

• management
• support
• Program
• project
• team
• Collaboration
• Troubleshooting
• Communication
• Partnership
• Relations
• Improvement
• fun
• Resourceful
• sharepoint

Extensive interviewing, hiring, training, and staff development experience with keen knowledge and understanding of outsourcing and employee/labor relations. Excellent leadership, communication, team building, strategic planning, and time management skills. Recognized for having the ability to develop client-focused organizational cultures resulting in significantly higher customer satisfaction.