Experienced in adult training, documentation of processes and user guides and customer service professional. Works well with others as well as on my own.

COMPANY	POSITION HELD	DATES WORKED
(Confidential)	(Confidential)	11/1999 - Present

SCHOOL	MAJOR	YEAR	DEGREE
MicroTek	RoboHelp	2004	Trade School Degree
DDI International	Facilitation	1991	Trade School Degree
INsurance School Of Illinois	Supervisory Skills, Property and Casualty	1991	Trade School Degree
Amundsen	General	1974	High School/GED Degree

Highlights:

responsible for auditing and opening two satelite offices for a major insurance brokerage; created online help documentation for major office supply distributor;participated in web redesign with qa of finished application

Companies I like:

Quaker Oats, Allstate, BP

P&L responsibilities
Presentation
Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts.
Technology Solutions
Sales Support
Software Implementation
Requirements Analysis & Specification
Leadership

• documentation and training
• customer service supervisor
• project manager

creating consistent branded training documentation as well as facilitating training webinars for associates across the country and communication facilitation