Experienced payroll professional with a passion for developing and motivating teams to perform at the best of their ability. Customer service driven with good problem solving skills and ability to think outside the box. Focused on delivery results for the business while balancing out needs of my staff. Work well in a team environment and share best practices with others in the organization.

COMPANY	POSITION HELD	DATES WORKED
Intuit	(Confidential)	2/1996 - 7/2007

SCHOOL	MAJOR	YEAR	DEGREE
Patrick Henry High School	General Education	1990	High School/GED Degree

Highlights:

• Partnered with peers and other members of Outsource Payroll team to share best practices and creatively solve for our customers' ever-changing needs. • Researched and resolved all incoming, Office of the President, escalations for particular payroll product. • Team lead in hiring 20 new payroll representatives for San Diego payroll branch over the past three years. Reviewing resumes, conducted interviews, made hiring decisions and trained on basic payroll knowledge and processing systems. • Integral team member in successful Net Promoter project on customer service increasing scores by 43% from a 35 to a 50. • Led team of reps in providing service and support for over 800 Auto pay customers. • Supervised a customer training team that provided daily group instructional trainings for customers. • Provided timely and accurate payrolls to 300 assigned customer accounts while working as Payroll Representative.

P&L responsibilities
Presentation
Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts.
Technology Solutions
Sales Support
Software Implementation
Requirements Analysis & Specification
Leadership

• Payroll

As a front line leader in a payroll call center, provided constant coaching and feedback to a team of 10 payroll representatives with; payroll knowledge/accuracy, customer service/ troubleshooting skills, proper call scripting, as well as time management/production. Prepared and delivered 1:1 coaching, mid year/annual reviews, in addition to daily metric boards. Developed strengths and addressed areas of opportunities in representatives, through a virtual teaching environment while empowering them to respond and solve customer issues.