Highly personable Customer Service Professional with over six years of experience in account management, billing inquiries, sales processing, and call-center operations within the public utilities industry.

COMPANY	POSITION HELD	DATES WORKED
SBC/AT&T	(Confidential)	5/2000 - 7/2006

SCHOOL	MAJOR	YEAR	DEGREE
ANTELOPE VALLEY	ACCOUNTING	1997	Associate Degree
QUARTZ HILL HIGH	GENERAL	1995	High School/GED Degree

Highlights:

Received Customer Service Award for outstanding track record of positive customer feedback.

Companies I like:

VERIZON, KAISER, SCE, CINGULAR

P&L responsibilities
Presentation
Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts.
Technology Solutions
Sales Support
Software Implementation
Requirements Analysis & Specification
Leadership

Promoted to a lead team of 15 employees in daily call center operations. Collaborate with Customer Care Manager to create strategic plans to enhance customer satisfaction. Provide employees with tools to maintain and increase service levels to both internal and external customers. Work closely with other departments to promote commercial customer products, clarify information, and distribute reports. Gather, analyze, and report daily/weekly/monthly sales and service statistics. .