Knowledgeable and skilled Customer Support Leader with strong project management and leadership skills.

Highlights:

o SAP domain knowledge leader in Warehousing, Inventory Control and MRP – training and supporting our internal teams. o Led project to identify and resolve critical discrepancies in orders and expedited requests for semiconductor parts to drive a large increase in customer satisfaction. o High degree of organization and project leadership required in managed intense flow of orders and RMA's.

Companies I like:

Novellus, Intel, Applied Materials, KLA-Tencor

P&L responsibilities
Presentation
Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts.
Technology Solutions
Sales Support
Software Implementation
Requirements Analysis & Specification
Leadership

• Customer Support
• Customer Service

Managed the link between Manufacturing and Sales and was responsible for overall order management between the two groups. Was also solely responsible for revitalizing and implementing a RMA policy for all returns.