Circuit Designer or Provisioning Project Manager

Industry:	Telecommunications
Occupation:	Provisioners
Ideal Companies:	AT&T, Verizon, Level 3
Education level:	High School/GED
Will Relocate:	Yes
Location:	Snellville, GA

• Participated in PIU change project in an effort to reduce AT&T's cost for several large customer's access circuits saving the company over $600k in monthly access fees. • Analyzed problems and anticipated project needs by performing pre-FOC and post-FOC quality checks to ensure no disconnects in error for over 600 ASRs. • Ensured project goals and objectives were accomplished in accordance with outlined priorities, time requirements, and funding conditions • Completed projects ahead of schedule and under budget

2/2008 - 12/2008

AT&T

Manager

• Responsible for planning of facilities across IP/MPLS core backbone for private line circuits. Plan diverse and special routing of IOC (Inter-Office Channels) facilities. • Managed provision of non-complex, standard design, custom services using various mechanized systems. • Worked with technicians and circuit provisioners to correct defects and misrouted facilities in order to meet customer on-time commitments and SLA obligations. • Performed service installations while adhering to ITIL standards and guidelines.

4/2007 - 7/2007

GCI/AT&T

Contractor / Freelance

• • Participated in PIU change project in an effort to reduce AT&T's cost for several large customer's access circuits saving the company over $600k in monthly access fees. • Analyzed problems and anticipated project needs by performing pre-FOC and post-FOC quality checks to ensure no disconnects in error for over 1000 ASRs. • Ensured project goals and objectives were accomplished in accordance with outlined priorities, time requirements, and funding conditions. • Completed projects ahead of schedule and under budget while following ITIL standards.

10/2005 - 3/2007

EMC

Individual Contributor

• • Provisioned storage based on standardized procedures detailed in the Operational Run Book and to meet customer agreed upon SLAs for change control and installs following set ITIL guidelines and procedures. • Responsible for the execution of the backup and recovery plans as agreed upon by EMC and the customer. • Participated as needed, in the design and operational execution of the customer's storage disaster recovery process as required. • Performed necessary storage infrastructure maintenance in accordance with EMC and customer's change management policies. • Performed necessary data migration, as required, as defined by EMC's migration practices. • Participated in the configuration, layout and performance tuning of storage infrastructure. • Contributed to the development of computer scripting and written documentation of storage task for automation.

9/2003 - 7/2005

Level 3 Communications

Individual Contributor

• • Effectively managed multiple ASR (Access Service Records). • Provisioned, designed and tested transport layer of any trunks turned up for DSL customers on IP/MPLS core backbone. • Identified methods to improve processes in order to continuously increase efficiency. • Provisioned and tested any transport circuits necessary for IP deployment, including on-net waves or off-net peering facilities and facilities for MCS customers. • Designed circuits end-to-end, ordering and managing the delivery of off-net tails, scheduling of Field Technicians and testing personnel and contributing to testing. • Ensured requested dates are achieved and interacted with team members to manage timely completion of tasks. • Tested Network Facing Facilities in support of other departments. • Assigned CFA for customer access orders.

2/1997 - 9/2003

AT&T

Manager

• • Provide manual routing solutions when automated systems cannot find routes. • Review circuit layout for disconnects, changes, cancels or grooming of facilities to prevent no capacity issues. • Plan diverse and special routing IOC facilities. • Prevent misrouting of facilities by finding the best possible routing solution which includes slotting behind disconnects and change orders, or referring to the grooming team for a better route. • Performing manual route check to stay in same frame to prevent using cables. • Managed provision of non-complex, standard design, custom services using various mechanized systems. • Prepared embedded circuits for provisioning activity; assigned facilities and ordered access as needed. • Resolved ASR discrepancies and prepared WORD (Work Order Record and Details). • Built segment level record and updated circuit detail inventory. • Created circuit detail and updated work authorization in system. • Collaborated with diverse AT&T organizations, independent telephone companies and local exchange companies to clarify information and resolve discrepancies. • Built paths, managed customer work orders from cradle to grave and responsible for all KPI measured dates to be completed by negotiated SLA; escalating to vendors, internal departments when necessary to insure on time delivery of customer circuit. • Determined cross connect (tie down) based on DLR and worked with Central Office technicians when needed to modify layout design so circuit can test good to the LEC/CLEC/Customer. • Completed project updates in service order tracking system so that the most current status is available to anyone servicing the client. • Issued Access (telco service) orders to various LECS/CLECS/ILECS/IXCs using both proprietary in house systems i.e. ACMS and various on line vendor tools i.e. Verizon CSG, SBC primeaccess

1988

High School/GED Degree

Milton

• College Prep

Skill	Rating
P&L responsibilities
Presentation
Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts.
Technology Solutions
Sales Support
Software Implementation
Requirements Analysis & Specification
Leadership
ASRs
Planning Diverse Circuits
Provisioning SME

provision, service delivery, network design, sonet, DS3, SLAs