Career minded individual with exceptional background in management, public/customer relation and organizational enhancement.

COMPANY	POSITION HELD	DATES WORKED
Aflac	(Confidential)	9/2001 - 8/2007
JH Williams	(Confidential)	3/1996 - 10/2000

SCHOOL	MAJOR	YEAR	DEGREE
Topeka West High	General	1984	High School/GED Degree

Highlights:

Over 20 years experience as a successful Customer Service Specialist, Sr. Specialist and Lead Specialist

Companies I like:

Coca Cola, UPS, Georgia Power, Pitney Boowes, Wachovia, Time Warner

P&L responsibilities
Presentation
Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts.
Technology Solutions
Sales Support
Software Implementation
Leadership

• Customer Service

Presently lead a quality circle team in implemnting the new process of how agent commissions are calculated and paid. Also developed the new training manual for this process.