June 2006 – July 2007 Travis County Parks 7144 Comanche Trail Austin, TX 78732 512-854-9165 Park Technician II · Accounted for the collection of gate receipts. · Controlled the distribution of permits and visitor information/public relations. · Patrolled and monitored visitor activity within parks assisting in enforcing park rules/regulations. · Served as a team member or independent worker on a variety of park resources. · Collected, safeguarded, and accurately recorded park fees. · Maintained the grounds and surrounding County buildings and equipment care. · Supervised seasonal Park Technician I positions. · Operation of County vehicles and direction of traffic in County thoroughfares. March 2005 – November 2005 Kelly Services 9037 Research Blvd # 600 Austin, TX 78758-7057 512-832-9601 Administrative/Customer Service Agent/Proofreader · Provided customer service to individuals and firms seeking to provide goods or services to the federal government. · Assisted individuals and firms seeking funding through federal grants. · Data analysis & processing in a high volume medical support services office. · Data entry, proofreading & processing of large amounts legal data in a federal subcontractor office. February 2005 – March 2005 Harte-Hanks through Adecco Staffing 2800 Wells Branch Pkwy Austin, TX 78728 512-434-1100 Customer Service Agent · Provided customer and technical support for Xbox Live, one of the most extensive networks for online video gaming. May 2001 – January 2004 Office of the Attorney General, State of Texas 300 W. 15th Street Austin, TX 78701 512-463-2100 Administrative Technician II · Data entry and processing and maintenance of an extensive file in a high volume support services office. · Operated in both incoming and outgoing correspondences with vendors and clients, in large amounts. · Assisted in streamlining workflow practices through tactics and development of macros and programs. · Utilized and became proficient in Microsoft Office, Outlook, and Internet Explorer. June 2000 – September 2000 Wayport Inc. through Adecco Staffing 8303 N Mo Pac Expy Austin, TX 78759 512-519-6000 Customer Service Agent · Provided customer and technical support for business travelers subscribing to the wi-fi networked facilities. · Initiated sales procedures & installation of wi-fi hardware on various operating systems. November 1998 – May 2001 Kelly Services 412B Congress Ave # B Austin, TX 78701-3620 512-474-1545 Administrative Agent · Data entry and processing of large monetary sums in a high volume child support services office. · Reorganization and cross referencing of cases for a state agency. · Completed an assessment of prior file organization and implemented a more efficient method of locating and retrieving cases for a non-profit childcare funds disbursement agency. · Utilized and became proficient in Microsoft Office, Outlook, and Internet Explorer. · Operated in both incoming and outgoing correspondences with vendors and clients, in large amounts. March 1997 – September 1998 Central Market Cafe, North Lamar 4001 N. Lamar Austin, TX 78756-3733 512-206-1000 Cashier/Coffee Worker · Managed a small coffee/smoothie shop in the interior of Central Market. · Assessed inventory, ordered and received stock. · Implemented scheduling and sanitation procedures for the coffee space. August 1995 – December 1996 Half Price Books, South Lamar 2929 South Lamar Blvd Austin, TX 78704 512-443-3138 Worker 1 · Multiple responsibilities in Austin’s number one used bookstore. · Assessed Value and priced incoming stock. · Researched numbers of out of print books to insure appropriate pricing. · Tended to multiple section and subjects on sales floor to insure constant flow of merchandise. · Served as a resource for customers requesting specific titles. · Operated the register for cash and credit card purchases in high volume situations. January 1995 – June 1995 Richard Milburn Christian High School Seoul, Korea English Instructor · I was the primary instructor of English for student's grades 9 through 12. · Organized and reviewed lesson plans in conjunction with other instructors for cohesive course plans. In order for the attending students to achieve high school academic accreditation. May 1993 – June 1995 World News Incorporated Seoul, Korea Voice/Media Consultant · Worked at a monthly English instructional magazine focusing on news and current events, specifically that of the United States, Korea, and the Pacific Rim nations. This was aimed primarily at high school and college students. · Collected published articles edited and proofread in-house news items, stories and exercises before the layout department assembled them and sent the finished product to press. · Did the voice recording for the accompanying audiocassette exercises and collected articles. · Transcribed dialogues from American film and television, as well as news briefs concerning the American entertainment industry for the purpose of including in the monthly magazine. May 1993 – June 1995 Korean Language Association Seoul, Korea English Instructor · Taught on contract at various private facilities around Seoul. Most of my work was in numerous office buildings preceding the business day, teaching businessmen and women. · Was contracted to teach at several Seoul high schools, and taught the students at higher-level accredited English classes. January 1994 – June 1995 Kyohak Media Corporation Seoul, Korea Voice/Media Consultant · Worked at a monthly English instructional magazine focusing on the popular culture of Korea and the United States. This publication was aimed primarily at high school and college students. · Collected published articles edited and proofread in house news items, stories, and exercises before the layout department assembled them and sent the finished product to press. · Did the voice recording for the accompanying audiocassette exercises and collected articles. · Transcribed dialogues from American film and television, as well as news briefs concerning the American entertainment industry for the purpose of including in the monthly magazine.

Highlights:

Companies I like:

wayport inc, dun & bradstreet, hoovers online, travis county

• government
• adminstrative
• customer service
• technical support