Dependable and reliable mortgage and call center professional with exceptional analytical skills. Resourceful, works well on their own, loyal

COMPANY	POSITION HELD	DATES WORKED
(Confidential)	(Confidential)	5/1988 - Present

SCHOOL	MAJOR	YEAR	DEGREE
Katella	Business	1980	High School/GED Degree

Highlights:

27 years experience in the mortgage lending, customer support, and customer service fields. Held positions of: Call Center/Customer Support Supervisor Mortgage Funder Mortgage Processor Mortgage Underwriter Post Closing Supervisor Commerical Loan Processing/Funding Mortgage lending experience includes FNMA/FHMLC/GNMA, Sub prime as well as commerical loans

P&L responsibilities
Presentation
Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts.
Technology Solutions
Sales Support
Software Implementation
Requirements Analysis & Specification
Leadership

• call center
• customer support
• customer service
• help desk
• mortgage
• loan
• lending
• finance

Maintained the day to day operations of internal customer support to 2000+ residential employees nationwide. Created and maintained operational department policies and procedures.