Ambitious, results-driven motivator who achieves ongoing success with organizations by building moral, maintaining teams' self-confidence, leading by example and teaching world-class customer service.

COMPANY	POSITION HELD	DATES WORKED
PharmaCare	(Confidential)	7/2004 - 8/2007

SCHOOL	MAJOR	YEAR	DEGREE
University of Tennessee	Public Relations/Business Management	2001	High School/GED Degree
Princeton High School	Honors Diploma	1999	High School/GED Degree

Highlights:

Achieved an “exceeds expectations” in all areas of performance, such as QA, AHT, ACW, ADH, productivity and attendance, for 16 consecutive months. Chosen to serve as temporary NICE systems administrator. Successful completion Level II and Level III Career advancement requirements. Selected as temporary training assistant for Med D Call Center transition.

Companies I like:

Wellpoint, Humana, Anthem, Merck Medco, P&G, Ford, Princeton City School District, Sheakley

P&L responsibilities
Presentation
Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts.
Technology Solutions
Sales Support
Software Implementation
Requirements Analysis & Specification
Leadership

• Call Center Supervisor
• Account Management
• Leader
• Customer Service
• PBM
• Med D
• Medicare

Presently lead, develop, and train team of up to 20 agents for leading Pharmaceutical Benefits Manager.