High energy customer care phone representative professional with exceptional communication and interpersonal skills. Empathetic with the customer and resourceful to get to the heart of the problem to help get it solved to the satisfaction of both the customer and the company.

COMPANY	POSITION HELD	DATES WORKED
(Confidential)	(Confidential)	5/2005 - Present
T-Mobile	(Confidential)	4/2004 - 11/2004
Mervyn's of California	(Confidential)	8/2003 - 4/2004
U.S. Pack Courier Service	(Confidential)	8/2000 - 7/2001
WalMart	(Confidential)	7/1999 - 6/2000

SCHOOL	MAJOR	YEAR	DEGREE
Springs Valley Jr. Sr. High School	High School Diploma	1987	High School/GED Degree

Highlights:

Checks Unlimited Billing Rep T-Mobile Customer Service Rep

Companies I like:

T-Mobile

P&L responsibilities
Presentation
Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts.
Technology Solutions
Software Implementation

• Customer Service
• Phone Representative
• Billing

Presently assist in resolving issues for reorder customers who have sent in introductory offers. Correct orders for customers when they have arrived with mistakes.