High energy professional with exceptional interpersonal skills in Customer Service/Management leadership and communications skills. Resouceful, creative, dedicated and loyal.

COMPANY	POSITION HELD	DATES WORKED
Cyberguard Corporation	(Confidential)	9/1998 - 10/2006

SCHOOL	MAJOR	YEAR	DEGREE
Broward Community College	Finance/Business	1978	Associate Degree

Highlights:

Reduced time from order receipt to shipment from 90 days to 2 weeks by development of implementation of a MRP program than monitored inventory levels and created reports to reorder high level inventory that allowed JIT inventory levels for common parts.

Companies I like:

Northrop Grumman, Lockheed Martin, General Electric, Citrix Systems, IBM Corp.

Business Development
Strategic Planning
Organizational Process Design
Reporting
Balance Sheet Responsibility
Microsoft Office
Bookkeeping
Presentation Skills
Business Writing Skills
Design Organizational Process
Business Analysis
Sales Force Automation
Sales Interpretation
P&L responsibilities
Presentation
Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts.
Technology Solutions
Sales Support
Software Implementation
Requirements Analysis & Specification
Leadership

• Manager Customer Support
• Manager of Administration
• Contracts Manager

Developed programs that would advise the expiration date of over 15,000 service agreements. Involved in company wide implementation of a new CRM system.