As Change Control Manager I have to establish a positive team oriented work environment so that changes will go smoother and get completed successfully so that both my customer and their customer have collaborated and achieved their common goal in making the business successful. This is all done by treating them with respect on equal levels and sharing their perspective. I communicate changes within the enviornment clearly and concisely to the businesses so that preparation can be made for any outages, downtime, or possible glitches to the system. I also will try to influence the decisions and opinions of department heads as to why a particular change will be in their best interest and advise them on possible impacts that the change will have. I keep everyone informed of these changes in a timely manner and even provide written reminders daily via e-mail. I remain objective by rejecting change controls that do not meet policies. This would include changes done within my own department. From time to time I will resolve conflicts that arise in this process.

COMPANY	POSITION HELD	DATES WORKED
Citicorp	(Confidential)	4/1993 - 8/2007

SCHOOL	MAJOR	YEAR	DEGREE
Westport High School	None	1978	High School/GED Degree

Highlights:

10 years of Active Duty Military Service for the USAF (Disabled Veteran). Last 4 years of my 15 years with Citi have been spent as a Change Control Manager. Employee of the month for entire site. Golf League Commissioner and Charity Event Coordinator for golf associated events (200+ memebers).

Companies I like:

Valero, Wachovia, Toyota, San Antonio Spurs, Disney

P&L responsibilities
Presentation
Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts.
Technology Solutions
Sales Support
Software Implementation
Requirements Analysis & Specification
Leadership

• Change Management
• Event Coordinator

Implement change management as a standard to plan, coordinate, monitor, track, approve and communicate changes affecting the our production environment. The goal is to ensure the integrity and reliability of the production environments and measure change activity to provide management with the appropriate data to make decisions and identify opportunities for continuous improvement.