Hard dedicated worker willing to go that extra step to get things accomplished. Have been in the Customer Care industry for 6 years. Adapts easily to change. Been through 2 buy outs.

COMPANY	POSITION HELD	DATES WORKED
FirstGuard Health Plan	(Confidential)	8/2003 - 12/2006
Coventry/Mid-America Health	(Confidential)	1/2000 - 3/2003

SCHOOL	MAJOR	YEAR	DEGREE
Metropolitain Adv. Tech High School	cosmetology/child care	1998	High School/GED Degree

Highlights:

P&L responsibilities
Presentation
Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts.
Technology Solutions
Sales Support
Software Implementation
Requirements Analysis & Specification
Leadership

• Customer Service
• health care

the eligibility dept. was behind on adding temp files for newborns and i took on the responsibility of getting them caught with 100+ members. worked overtime hours to make sure all new members were added and updated in the system