Highlights:
-Experienced in analysis, design, development, and implementation relational database systems. Produced supporting instructional material and documentation.-Performed essential business assessment, by interviewing clients and creating business flow charts, data diagrams and user interface designs.-Expert knowledge of all components of CRM database implementation, upgrades, and management. -Solid database query experience resulting in the production of proficient database reports.-Skilled in web development, desktop publishing and graphics applications to produce: computer user manuals, system documentation, Intranet and Internet sites, technical marketing materials as well as proposal collateral material. -Experienced technical writer. Created clear, concise, accurate and easy-to-understand documents for technical and non- technical users. -Designed and developed instructor-led courses, workshops and training materials.