20+ years of Field Service, Technical Assist Center, International Network Implementation, NOC supervisory and management experience. Proactive approach to problem solving. Excellent facilitator between management and staff. Recognizes team member’s contributions and achievements. Supervised teams of up to 15 highly motivated professionals both contractors and full time employees. Able to manage and build strong ties with vendors.

COMPANY	POSITION HELD	DATES WORKED
AT&T	(Confidential)	2/2001 - 6/2004

SCHOOL	MAJOR	YEAR	DEGREE
Lincoln Heights High	College Prep	1969	High School/GED Degree

Highlights:

Contributed to the development of various job aids that itemized the process flow for carrying out specific work functions geared toward the technician and management audience. Awarded “The Spirit of Communications” plaque from AT&T Local Network Services which acknowledged my contribution in launching the NOC and meeting the time lines for completion. Tested, integrated and implemented Motorola Frame Relay Access Devices (FRAD) into the BOA international Frame Relay Backbone. Passed the A+ certification Exam 6-2007. COMP001003913579

Companies I like:

Cisco, Pacific Gas & Electric, Comcast, Bank of America, AT&T

P&L responsibilities
Presentation
Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts.
Technology Solutions
Sales Support
Software Implementation
Requirements Analysis & Specification
Leadership

PC support as a field technician. Solved issues with with users PC, printers and other related activities. Scheduled work actities with clients over the Bay Area.