Proven as dedicated, reliable, hard working consultant with 11 years experience in the telecommunications industry working both with the customer and the Sales team as part of the Support Staff team. Recognized as an effective and committed team player with a consistent track record in delivering bottom-line results, improving customer satisfaction and developing strong customer to Business relationships. Able to work with a Graphic User Interface (GUI an internal order and billing system), Windows XP, Windows Vista, Microsoft Excel, Open Office and Power Point. Proficient in typing, shorthand and computer with communications based knowledge. Skilled at analyzing data with the ability to work under pressure in an accurate and timely fashion.

COMPANY	POSITION HELD	DATES WORKED
Frontier Communications	(Confidential)	5/2000 - 3/2007

SCHOOL	MAJOR	YEAR	DEGREE
Johnstown High School	Business	2004	High School/GED Degree

Highlights:

Selected as a Team Lead for conversions projects and worked on Audit Team.Trainer of new Long Distance Department Representative.Received Missions – Values - Priorities (MVP) Award in 2006 for work in obtaining large Business customer.Able to perform in a fluctuating market place.Consistently achieved above company goals.Received many letters and emails of praise from customers, Sales Team and co-workers over the years.

Companies I like:

Attorney, Automotive Dealership, Verizon, Time Warner Cable.

P&L responsibilities
Presentation
Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts.
Technology Solutions
Sales Support

• Clerical
• Office Support
• Adminstrative Assistant

Provisioned/set up a customer’s 1+ long distance, toll free numbers and calling cards. Worked with other Long Distance companies to provide customers with long distance service.