An articulate and astute professional with 10 years professional expertise in providing excellant service to internal/external customers in the areas of merchandising marketing,customer service techniques,inventory/logistics managementand employee/associate training.

COMPANY	POSITION HELD	DATES WORKED
Economic Development & Consulting	(Confidential)	10/2006 - 7/2007
Toy's R Us	(Confidential)	7/2004 - 9/2005
Bed Bath & Beyond	(Confidential)	12/2000 - 7/2004
Bed Bath & Beyond	(Confidential)	12/2000 - 7/2004
Best Buy	(Confidential)	9/1997 - 11/2000

SCHOOL	MAJOR	YEAR	DEGREE
Dekalb Police Academy Lithiona Ga	Basic Police	1989	Specialist Degree
George High School	College Prep	1984	High School/GED Degree

Highlights:

Increased customer service scores by 22%,Lowered shrink levels by 13%,developed 10 supervisor into effective managers,Changed behaviors that created new cultures throughout my career.

Companies I like:

Wal-mart, Target, Sam's Dick's Sporting Goods, Old Navy, Kohl's, Quick-trip

P&L responsibilities
Presentation
Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts.
Technology Solutions
Sales Support
Software Implementation
Requirements Analysis & Specification
Leadership

• Retail Management
• Loss Prevention
• Operations Management

Driving force behind customer service best practices.Instrumental in developing and maintaining a highly efficient profit center.