High energy customer service with exceptional interpersonal, communication and leadership skills. Resourceful, creative, loyal

COMPANY	POSITION HELD	DATES WORKED
Sears Home Improvement	(Confidential)	4/2003 - 2/2005
Sprint PCS	(Confidential)	12/2000 - 12/2002
Naples Community Hospital	(Confidential)	6/1993 - 5/2000

SCHOOL	MAJOR	YEAR	DEGREE
Valencia Community Hospital	AA Business AD	2005	Associate Degree
Naples High School	GED	1998	High School/GED Degree

Highlights:

2003-2004 Sears Home Improvement Longwood, FL appointment setter •Set up appointment for new customer to receive estimate for home improvement. •Data Entry. •Assist other team in different project. 2000–2002 Sprint PCS Maitland, FL customer solution specialist • Set up customer for a new line of activation for their wireless Phone. • Supervisor more than 30 employees. • Provide floor assistance in Manager's absent.

P&L responsibilities
Presentation
Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts.
Technology Solutions
Sales Support
Software Implementation
Requirements Analysis & Specification
Leadership

• clerical
• customer service

oversees 23 employees during employer's absent