To use my great customer service/call center skills that I have learned over the past 17 years, in a supervisor and Rep. postion.

COMPANY	POSITION HELD	DATES WORKED
Cingular	(Confidential)	9/2004 - 3/2007
Cingular	(Confidential)	9/2004 - 4/2007
Express Scripts	(Confidential)	9/2002 - 8/2003
Citibank	(Confidential)	6/1998 - 6/2002
Express Scripts	(Confidential)	6/1989 - 6/2002

SCHOOL	MAJOR	YEAR	DEGREE
J.W. Graham	Theology	1989	Associate Degree

Highlights:

Companies I like:

Comcast, Verizon, Coke Cola and IBM

P&L responsibilities
Presentation
Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts.
Technology Solutions
Sales Support
Software Implementation
Requirements Analysis & Specification
Leadership

Lead position at cingular IT helpdesk and never droped under 97%CSR Utilization and performance standards