Address questions, needs, concerns and requests of clients in timely fashion with accuracy

COMPANY	POSITION HELD	DATES WORKED
The Home Depot	(Confidential)	3/1995 - 8/2002

SCHOOL	MAJOR	YEAR	DEGREE
Bessemer State Technical College	Design & Drafting Technologies	1993	Associate Degree

Highlights:

Former firefighter, disabled in line of duty, months of rehab followed by return to school and new career in areas of machine design and construction. I have served as facility manager, research assistant, engineering assistant and computer/ software needs review and recommendation while with CMS Research in Pelham, AL.

Companies I like:

Daimler Chrysler, Toyota, Ford Motor Co., Circuit City, Comp USA,

P&L responsibilities
Presentation
Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts.
Technology Solutions
Sales Support
Software Implementation
Requirements Analysis & Specification
Leadership

• Loyalty
• Customer support
• Client Assistance
• Market Development
• Advertising

Direct customer care and resolution of problems to ensure best long-term interests of company are served while maximizing customer loyalty for future transactions