A forward thinking company allowing its' employees the freedom of input to assist with the improvement of existing processes and the implementation of new processes and technologies to improve overall performance for both the company and its' clients.

COMPANY	POSITION HELD	DATES WORKED
Friendly Computers	(Confidential)	12/2006 - 5/2007
America Online	(Confidential)	10/2004 - 12/2006

SCHOOL	MAJOR	YEAR	DEGREE
ADAPT	Computer Operations	1973	Trade School Degree
Amphitheater HS	College Preparitory	1966	High School/GED Degree

Highlights:

Peter "Pete" Kovacevic 1535 W. Tonto St. Phoenix, AZ. 85007 520.808.1048 602.680.7402 Home petek48@cox.net Summary of Qualifications An accomplished, results-oriented computer and network specialist with a proven background in the following areas: Mainframes: DOS/VSE, DOS/VSE XA, MVS, OS/VS1 & GCOS Windows (all versions including workstations & servers) Inbound Tech Support Field Technician Network Administrator Consulting Services • Proven analytical and problem solving skills directing operational changes and process improvements • Thirty-seven years experience in the computer field with notable success in operations and support • Ability to resolve network issues for Raytheon members that were unresolved by other support personnel Experience Friendly Computers December ’06 – May ‘07 Field Technician Responsible of determination and problem resolution of stand alone PCs, network issues, hardware and software problems. Re-imaging of systems, make recommendations to customers regarding their system(s). AOL/Time Warner October '04 – December ‘06 Customer Care Consultant - Technical Support Inbound Technical Support Participated in GM Round-Tables to assist in enhancing various AOL products Top Team - Average Handle Time - Q2 2006 Top Team - Overall Performance - June 2006, July 2006 Maintained a high score with MSI (Member Satisfaction Index) Excellent interactions with members Computer Sciences Corporation June '98 - Feb '04 Desktop Support Support and problem resolution for software and hardware Software testing pre-release to Raytheon members Network Administrator for special project "Javelin Joint Venture" SDC large move coordinator working directly with customer on personnel and equipment moves on both local and remote campuses SDC pager support working directly with customer and vendors on trouble tickets and replacement of pagers. Assisted technicians with problems regarding network drops working with CISCO switches/hubs to assign or reassign hub/slot/ports and running diagnostics as needed Alpha National July '97 - June '98 Lead Technician Supervise Team of 7 technicians delegating workloads Responsible for setup and delivery of computer systems to Raytheon employees Re-imaging of flow down systems and re-distribution of systems to Raytheon employees Responsible for customer care on problem systems Assigned technicians their duties per their capabilities Seal Power Corporation - After Market Div. July '95 - July '97 Network Administrator Responsible for support and network administration for 150 users. Other duties included maintenance of two Alpha servers The day-to-day support of end users requests for hardware and software along with network requests ComputoService June'88 - April '93 Lead Operator - Weekend Shift Develop, implement and restructure weekend schedule Train operators on the use of VTAM and other software utilities Implemented shift turnover logs to improve shift to shift communication Introduced the practice of "job streaming" to reduce run times of customer billing Education 1971 - 1973 ADAPT 2 yr. certification program in computer operations 1968 - 1970 University of Arizona College of Business and Public Administration (No Degree) 1962-1966 Amphitheater High School College preparatory Accelerated English, Math and Science Special Training AOL Macintosh Support Microsoft Windows/SBS 2003 & Windows server 2003 training for CSC Established and operated independently owned consulting and service company

Companies I like:

Any company that meets my criteria

P&L responsibilities
Presentation
Technology Solutions
Sales Support
Leadership

• Network Admin
• Computer Support
• Technical Support
• IT Coordinator

To assist in maintenance of network connectivity for our clients and timely problem resolution