High energy professional with exceptional interpersonal, communication and leadership skills. Resourceful, creative, loyal

COMPANY	POSITION HELD	DATES WORKED
(Confidential)	(Confidential)	1/2006 - Present

SCHOOL	MAJOR	YEAR	DEGREE
Norfolk State	Communtations	1992	Associate Degree

Highlights:

Dany Eason 8316-735 Paces Oaks Blvd. • Charlotte N.C. 28218 • (704)208-9872 dany.eason@yahoo.com objective I am currently seeking a rewarding and challenging Public Relations /Marketing or Technical Analyst position. The ideal position would be a growth-oriented position that would allow me to utilize my current knowledge and experience, while learning new and challenging skills. Experience 2007- Present Klazzy Magazine Inc Charlotte, N.C. Public Relations/Marketing Researching for company that are looking to expand their business Planning dates for advertising, campaign specific goals Execution the phase of the specifics messages Evaluation over budgets, materials, and the finale achievements Create web adds, arrange Photostats, networking, Act as the liaison between business Brand Management 2007- 2007 Wachovia Bank Charlotte N.C. Share Services – Support Technical Analyst Supported Applications included: Shapshot, Mobius, ReconEngine, Intermatch , Admin. OSCI Troubleshot all network connectivity issues, application errors, and higher level problems that required additional researching Acted as a liaison for communication between Wachovia Asia foreign accounts Honk Kong, Shanghai, Seoul, Taipei, Tokyo and London. Compiled, organized and distributed statistical data information for daily, weekly and monthly reports. Created and distributed Monthly bulletins for the support staff. Implemented and supported both local and global networks, including installation, configuration, and troubleshooting of workstations, servers, switches, and routers. Provided immediate problem resolution for issues that involved Wachovia accounts, BONY adjustments, and Asia and London accounts 2005 – 2007 Wachovia Bank Charlotte, N.C Technical Analyst - Customer Banking Support Provided Tier 2 Applications support for Business Partners throughout the bank. Supported Applications included: Pegasus, Emerald, CIW/EDIV, CICS, NetOps, and Rumba Mainframe. Documented all issues resolutions and customer information using PICCT on-line documentation system. Troubleshot all network connectivity issues, application errors, and higher level problems that required additional research. Provided immediate problem resolution for issues that involved Wachovia administration policy and procedures. Acted as a liaison for communication between Wachovia legal department and Bank Tellers, Financial Specialists, Financial Center Management. Participated in multiple project teams which were responsible for creation, implementation, and support of customer satisfaction processing. Nominated and served for HARMONY (ERN) Employee Resource Network. This group supported Wachovia Diversity goals, Community Outreach, Employee Development & Education, Event Planning & Fundraising, and Membership Communication. 2003 - 2005 Household Credit Service Chesapeake, VA Collections Consultant Maintained company call model flow, quality and call control. Communicated with delinquent or over limit cardholders to obtain late payments and balance resolution. Analyzed financial data and arranged a debt repayment schedule. Maintained accurate documentation of all cardholder interactions via on-line collection and documentation system. Dialer Production Control Assistance. Implemented and supported both local and global networks, including installation, configuration, and troubleshooting of workstations, servers, switches, and routers. Managed call routing for all US perspectives group consultants using Time Management Method. 1999- 2003 Cendant/Trilegiant Corporation Virginia Beach, VA Help Desk Coordinator/Assistant Supervisor Provided Tier 1 & Tier 2 Applications and Customer services support Applications supported include: Ms Outlook, Access, PowerPoint, Excel, Word, and Macros. Directly supervised up 15 employees. Compiled, organized and distributed statistical data information for daily, weekly and monthly reports. Created and distributed Monthly bulletins for the support staff. Designed and managed company incentive program to continually motivate support staff. Monitored and coached consultants using positive and constructive feedback to improve job performance. Administered corrective actions for unsatisfactory conduct/performance. Assisted irate members through effective customer service skills. Education Norfolk State University Norfolk, VA Associates-Business-Mass comm. Bar Master’s Activities: Literacy Programs?, Mentoring Programs?

Companies I like:

Public Reations, Marketing firm

Presently lead all domestic and international brand activities. Involved in company wide implementation of new ERP system.