Customer service is my life! I have outstanding leadership, motivational and communication skills. I can teach your employees to deliver the best customer service possible. If outstanding customer service is your goal, I will get you there!

COMPANY	POSITION HELD	DATES WORKED
American Express	(Confidential)	1/2006 - 7/2007
USAA	(Confidential)	7/2003 - 8/2005
Heilig-Meyers Furniture	(Confidential)	9/1995 - 8/1999

SCHOOL	MAJOR	YEAR	DEGREE
Prescott High School	None	1980	High School/GED Degree

Highlights:

Lowered accounts receivable delinquency rates in two different stores to their all time lowest levels, while increasing sales and still providing the best customer service to our customers. Provided guidance and motivational incentives to employees to help them reach their goals.

Companies I like:

Sprint, Southwest Airlines, Direct TV, Cox Communications

P&L responsibilities
Presentation
Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts.
Technology Solutions
Software Implementation
Leadership
Motivational Skills
Team Building

• Customer Service Management
• Customer Service Supervisor
• Call Center Customer Service Management
• Call Center Customer Service Supervisor

Coaching fellow employees on how to deliver outstanding customer service. In so doing, increasing our teams customer service metrics.