Over twenty years of experience in various telecommunications roles, primarily from a customer service and Help Desk role. With skills to facilitate effective communication between both residential and business customers, an ability to maintain an effective level of completion., and a direct no-nonsense approach to command respect and honesty from team members. Analytical and empathetic towards complaints and situations that results in timely solutions. Superior client listening skills with the maturity to manage relationships and projects cohesively. Broad experience in different technologies rarely seen in today's Help Desk roles. * Building/maintaining key business relationships with high-level professionals * Discerning individual styles and differences and adjusting business acumen accordingly * Communicating effectively with diverse groups in small and large settings * Honoring commitments while maintaining honesty and integrity in external and internal relationships Help Desk Technology Project Management Diagnostic Hybrid Fiber Coax (HFC Promotions Development International/Business/Residential Digital Satellites Organizational Problem Solving C/ Band Quality Assurance Consultative Selling Digital Switching Systems (DSS) Ethernet over copper VoIP Samsung Ubigate 1000 routers for t1 and Adtran 838 for Ethernet over copper * Basic router configurations * Working with Nokia, Samsung and Adtran ta-5000 DSLAMs to deliver services * Single end user NOC, assisting internal departments with network issues and functions

Highlights:

• Ethernet
• NOC
• Oracle Parallel Server
• Switches
• Telecommunications
• Telnet
• Documentation
• Customer Service
• DSS
• Support