Work Experience 2008 - Present Position: Senior Manager IT Infrastructure and Operations I am Responsible for: o Manage the technical service and support in the following areas * Banking systems Servers and File Servers * Local Area Networks, Wide Area Networks and VOICE communication * Data Centre Operations * Desktop (Service Desk) o Formulate the IT Technical Services policies and procedures. o Manage and co-ordinate a comprehensive Disaster Recovery Plan for all core systems. o Manage comprehensive equipment and software schedules (asset register) o Manage the conducting of assessments of the service providers to Ithala in order to establish the problem areas and recommend improvements where required o Negotiate Service Level agreements (SLA) with the various vendors/ service providers of products to ensure that the best service at best cost is received. o Determine IT Strategy in terms of IT Operations at Ithala. o Assist the CIO to formulate a divisional strategic plan based on the Corporation's strategic direction, business trends and practices. o Consult with the relevant role players who will have a stake in the plan and recommend appropriate short, medium and long term plan for the division o Recommend priority actions within the short term plan. o Monitor plans ongoing basis and ensure that they are reviewed at regular Intervals and where appropriate, set new action plans. o Co-ordinate and Manage IT Budget. o Manage expenditure within approved budget limits. o Manage IT Projects. o Manage Human Resources o Manage and update IT Risks Register o Manage and update IT Audit Register o Manage Wide Area Network (WAN) and Local Area Network (LAN) o Manage Service Level Agreement (SLA) with 3rd party service providers. My Main Achievement in this Job Include: o Logical partitioning technology: introduced server logical partitioning for the organizations central servers, thus contributing to major cost savings and reduction in server footprints. o Upgraded over 55 Cisco routers as well as the implementation of MPLS network o Migrate and Centralised Email from Lotus Domino to MS Exchange. o Implementation of Core Network Switching (Primary Data Centre and DR) o Replication between Production and DR. o Implementation of enterprise backup solution (IBM Tivoli). o Implementation of central servers (IBM p570, p750 Power8 and EMC) o Implementation of central storage network (SAN

Highlights:

• Local Area Network
• Wide Area Network
• Cabling
• Management
• Microsoft Windows 3.1
• Microsoft Windows NT
• Network Services
• Network Support
• Project Management
• Services