* Having expertise 25 years on Dell equipment 13G - 16G rack mount and M1000e, MX7000 blade/sled chassis with all IOM switches, CMC, MSM, iDRAC, BIOS and BMC, PCIe, Switches, SAS/SATA, Network adapters. * Resolved international customer issues for Fortune 500 companies on Enterprise Servers (blades and rack mount), Windows, Red Hat Linux, VMware, Virtualization, SAN Storage, and Network Switches and Network Adapters, and on x 86 and 64bit processors. * Dedicated to consulting roles and escalation engineer for Microsoft Windows products, SaaS, PaaS, VMware, vCenter, System Management, SAN storage replication products, storage devices arrays, virtual infrastructure, and blade servers with Hyper-V Clustering, disaster recovery backup designs and plans, as well as a deep knowledge of network solutions. * Responsible for high level Hardware Failure Analysis (FA) debugging and testing troubleshooting on new Servers, Storage and Network products through End of Service Life (EOSL). Responsible for hardware equipment and lab ownership and managing equipment returns. * Worked across engineering teams and with technology partners to carry out action plans to close product defects and information gaps, directly engaging with both external and internal customers during issue analysis to present findings. * Core Team contributor on New Product Introduction (NPI) and Research and development. Product designs and development enhancements from Lessons Learned (LL) originating from customer issues. Created thousands of Product Support Quick Notes (PSQNs) Technical Writing for Tech Support Level 1 and 2 and submitted product requirements for the new development of NPI products.

Highlights:

Companies I like:

Rackspace, Tesla, Dell, Amazon, Home Depot

• Automation
• Ethernet
• bash
• Dell
• Brocade
• Fibre Channel
• Linux
• Management
• Quality Assurance
• SUSE