Reliability, availability, and serviceability should be designed into all new products but are often discarded in order to meet launch dates. Could you use someone on your staff with a successful track record of ensuring that service interests are incorporated into the design and development of products and technologies? Someone that can live outside the box while representing and addressing the concerns of existing processes and procedures and has the ability to cooperatively drive the changes to implementation?

COMPANY	POSITION HELD	DATES WORKED
Info Plus International	(Confidential)	4/2000 - 11/2001
3Com Corporation	(Confidential)	11/1991 - 3/2000

SCHOOL	MAJOR	YEAR	DEGREE
Midlands Technical College	Business/Electronics Repair	1980	Associate Degree

Highlights:

Companies I like:

VMware, Intuit, Cisco, Juniper Networks, PALM, HP, Redback Networks

P&L responsibilities
Presentation
Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts.
Technology Solutions
Sales Support
Software Implementation
Requirements Analysis & Specification
Leadership

• Service
• Support
• Readiness
• Planning
• Product Manager
• Program Manager
• Project Manager

As a representative on the Technology team for the Chief Technology Office, I was responsible for presenting new technologies to the Management teams in the service organization and creating service readiness teams to develop and implement support strategies for each product and technology. Key technologies included VOIP, Bluetooth and 802.11 WiFi. Developed processes and procedures for global service support strategies for field service, technical support, logistics, spares, service marketing, technical writing, and others. Service Planning now included in all product development teams for NPI (New Product Introduction).