39 years Telephony experience with Indiana Bell Telephone, Ameritech, SBC, and AT&T Telephone companies. 27 years of Enhanced 9-1-1 system design, procurement, implementation, installation, service, and support including 5 years of Next Generation 9-1-1 experience. * Management Experience: Project Management, Operations Management, and Customer Service Management. Design, implementation, procurement, installation and maintenance support experience on Enhanced and Next Generation 9-1-1 networks and systems. . * Customer Service: Cultivated positive and enduring relationships with AT&T 9-1-1 Public Safety Customers by addressing their needs, ensuring that those needs were met through direct communication and follow up. Maintained a high level of customer satisfaction. Performed required resolutions to maintain a high level of support when unavoidable gaps in technician staffing or training arose. Provided Technical Support to Public Safety customers, internal Indiana Bell, Ameritech, SBC and AT&T Field Technicians on Enhanced 911 Systems, Network, IP Networks, Next Generation 9-1-1 circuits, Gateways, Routers, Servers, Workstations and 9-1-1 Customer equipment. * Professional Truck Driving Experience: Valid State of Indiana CDL with Hazardous Materials Endorsement. Truck Driver Training provided by Truck Driver Institute Whiteland, Indiana. Professional Truck Driving Experience with Carter Express Incorporated Anderson, Indiana.

Highlights:

Companies I like:

AT&T, Verizon, Motorola

• Project Management
• Senior Project Manager
• Telephony
• AT&T
• Local Area Network
• Management
• Support
• Technical Support
• Wide Area Network
• Magic