Profile Meticulous IT support technician with first-class customer service skills expected to graduate with associate of applied science degree in Network Security. * Committed to pursuing technical certification in addition to CompTIA A+ examination. * Adept at troubleshooting, research, and customer service. Confident network administration and data protection skills. * Strong written and verbal communication skills, capable of tailoring messages to technical and nontechnical audiences. * Track record of project management success. Translating business needs into technical requirements with attention to project scope and stakeholder expectations. * Collaborate with peers to deliver course projects and technical support resolutions. Core Technologies