? Highly personable Customer Service Professional with 5 yrs experience, 3 yrs administration, and 2 yrs experience in management working in call center operations, retail, and professional offices. ? Ability for identifying customer needs and presenting appropriate company service assistance. ? Demonstrated ability to gain customer trust and provide exceptional follow-up, leading to increased repeat and referral business. ? Expertise in resolving escalated customer service issues. ? Highly motivated, goal-oriented, accurate, thorough and precise in attention to detail. Excellent organizational and listening skills, and able to complete multi-faceted tasks within given time constraints

COMPANY	POSITION HELD	DATES WORKED
CHOICE POINT	(Confidential)	9/2006 - 2/2007

SCHOOL	MAJOR	YEAR	DEGREE
DEKALB TECH	DIPLOMA	2004	High School/GED Degree

Highlights:

EMPLOYEE OF THE MONTH 2 YEARS IN A ROW, HOT MONTHLY BONUS FIRST WEEK OUT ON THE FLOOR, ADVANCED TO SUPERVISOR WITHIN 90 DAYS

Companies I like:

LAWFIRMS, COCA COLA, BELL SOUTH, WRIGLEYS, LABCORP, CRYSTAL SPRINGS, DENTISTS, DEPARTMENT OF CHILDREN AND FAMILY SRVICES

P&L responsibilities
Presentation
Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts.
Technology Solutions
Sales Support
Software Implementation
Requirements Analysis & Specification
Leadership

? Maintain good customer service and quality of service over the phone and awarded by J.D Power and associates