Dedicated Customer Service Representative who provides exceptional customer service through active listening and problem solving. . Customer Service Manager experienced with all facets of the hiring, training, coaching and development processes of Call Center Representatives. Customer Service Professional highly skilled in call center management, training, recruiting, service solutions, and innovative marketing concepts. Customer Service Manager with more than nine years of professional customer service and leadership experience. Customer Service Manager highly skilled in negotiating, instructing and supervising Call Center Representatives. Hands-on Customer Service Manager effective in motivating others to reach their optimum potential. Energetic Team Manager with strong time management skills who thrives in a fast-paced, dynamic environment.

Highlights:

• Call Center
• Customer Service
• Management
• Call Center Management
• Coaching
• FACETS
• Leadership
• Marketing Management
• Metrics
• Problem Solving