I'm a highly skilled professional with in-depth experience in service excellence and management. Customer service oriented with a proven ability to provide team building leadership. Focused and profit driven through maximization of productivity and profits by fostering independent decision-making and inspiring/developing others to work at their highest level. I have the ability to Articulate as well as being persuasive in dealing with management, peers, staff and a diverse clientele. In addition, I'm extremely focused on identifying potential problem areas, minimizing issues, formulating and executing competent solutions. Core professional Strengths Policies & Procedures Staff Training & Development Strong technical Skills Employee Motivation Leadership Team Building

Highlights:

• Quality Assurance
• Test
• Training
• Security
• Customer Service
• Development Activities
• Metrics
• Production Metrics
• Team Lead
• Leadership