Effective in managing a harmonious, successful department 32 years of professional experience in the insurance and customer service industry Strong communication and research investigation skills to problem solve Ability to initiate, organize and successfully follow through on projects Relates easily with all levels of personnel from Corporate Management to front line staff Ability to work under pressure and complete projects timely Associates Degree in Business: Computer Science concentration RELEVANT SKILL AND EXPERIENCE Department Manager Responsible for the supervision and performance of day-to -day business office functions including: hiring and management of the department and staff, responsible for staff scheduling, payroll, payables receivables, census, billing, collections, admissions, banking, trust, petty cash, medical assistance process, and pre-authorizations for therapy visits. Revenue Cycle Management goals for collections of cash in the company is currently being maintained above standards set. Strong relationships with key contacts such as Area Office on Aging, The Department of Public Welfare and various health care providers in the Lehigh, Berks and Schuylkill County Area. Customer Relations Aid and direct families in the vital financial personal care decisions Give families tours for possible admissions Create an atmosphere that encourages customers and co-workers to freely express concerns Problem solve any concerns brought to my attention relating to insurance billing and collections Review Health Insurance coverage with families and making determination of out-of-pocket expenses Communication /Research Skills Coordinated proposal activity for outside sales forces, generated rates for employee Health benefits at a Group Office level. Collected health data to make an accurate determination of claim payments

Highlights:

• Nursing
• Billing
• Banking Industry
• Benefits
• Customer Service
• Health Insurance
• Insurance
• Management
• Outside Sales
• Payroll