Description
Dedicated Computer Field Service Technician consistently meeting client SLA's. Knowledgeable in IBM Mainframe CPU's, robotic tape libraries and cartridge drives. Developed excellent mechanical skills maintaining high speed impact and laser printers. Troubleshooting includes using diagnostic tools, service aids and analyzing system reference codes and logs to identify and repair equipment failures. Led team with hardware installs, upgrades, relocations and code updates. Ensured excellent customer relations.
Work Experience
| COMPANY | POSITION HELD | DATES WORKED |
|---|---|---|
| Sms/Curvature | Senior Field Service Technician | 1/2010 - 1/2019 |
| Computer Specialists, Inc | Engineer | 4/1997 - 1/2010 |
Accomplishments
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