Expertise in all aspects of desktop support, security, and administration. Adapts rapidly to new technologies and processes. Effective project leader who performs well under pressure. Outstanding interpersonal, team building and training skills. Intelligent, analytical and diligent.

COMPANY	POSITION HELD	DATES WORKED
(Confidential)	(Confidential)	7/2002 - Present
H&R Block	(Confidential)	12/2000 - 5/2002

SCHOOL	MAJOR	YEAR	DEGREE
C-Trec	Network + Certification	2006	Specialist Degree
C-Trec	A+ Certification	2006	Specialist Degree
Education America	Computer Information Systems	2000	Associate Degree

Highlights:

Associates Degree in CISNetwork+ Certification A+ Certification

Companies I like:

NATCO, Men's Wearhouse, Shell, Chevron

P&L responsibilities
Presentation
Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts.
Technology Solutions
Sales Support
Software Implementation
Requirements Analysis & Specification
Leadership

• Network Administrator
• Desktop Support
• Junior Network Administrator
• Technical Support Specialist

Contributed to increased departmental efficiency through the testing and implementation of Dameware remote administration software and effective workstation deployment procedures. Responsible for the implementation deployment of WSUS patch management solution.