Dynamic and results-oriented IT professional with solid and diverse experience in troubleshooting and repair. Highly motivated and demonstrates professionalism in handling various organizational functions. Innovative and reliable individual with proven ability to achieve organizational goals while displaying effective multi-tasking and time management skills. Highly dependable in delivering effective issue resolution and user technical support using various WAN and LAN devices, equipment and system software. Enthusiastic and an excellent communicator (verbally and written) able to explain complex processes in easy-to-understand terms for end users.