Over 15 years IT experience as a Senior Project Management working on projects in the areas of software application and infrastructure within an Enterprise Project Management Office (EPMO). * Also includes ERP, MS SQL Server, Visual Studio, .NET, Java, DB2, SQL, and web related technologies * Quality, risk time and scope management * PMI Member, Washington, D.C. Chapter * Masters Certificate Project Management, George Washington University, 1997 * Extensive knowledge of CRM, Agile, (used Team Foundation Server (TFS) Clarity, Planview, Microsoft Project 2007 -2010, Microsoft Visio, PMBOK, SDLC, Agile, ETL, JIRA, Workday and Service Now. * Analytical and solutions-oriented Manager with a successful career leading cross-functional teams to meet milestones, deliverables and solutions for operations and telecommunications projects. Understanding and knowledge of change management process. * Highly skilled in building strong relationships with business partners and communicating effectively across all organizational levels. * Ability to translate technical information and make it more easily understood by non-technical audiences. Achievements in process design and improvement initiatives across multiple industries. * Experience in establishing standards and procedures for project reporting and documentation. Reviews status reports prepared by project personnel and modifies schedules and plans as required. * Informs the appropriate team members of project status and related issues. Interfaces with vendor (s) and stakeholders/business leads for requirements. * Manages project risks. Develops and tracks business case, including total process cost. . * Project/Program Management experience includes an understanding of the SDLC and Agile methodology process. maintaining large Microsoft Project -Integrated Project Schedule and be proficient in producing executive reports. * Provided daily guidance and education to customers regarding roles and responsibilities, project expectations, communication protocols and IT financial processes, etc. * Supported the continuous improvement of processes. * Monitored project milestones and critical dates to identify potential jeopardy of project schedule. * Identified and manages project dependencies and critical path. * Proactively managed changes in project scope, identified potential risks, and devised contingency plans to ensure that the project remains within specified scope and is within time, cost and quality objectives. * Informed all stakeholders of project schedule, risks, and issues or changes to the plans, proactively. * Provided visibility and status of work units to the ERP, HR and Benefits customer on a timely basis. Builds, develops, and grows any business relationships vital to the success of the project. * Coached, mentored, motivated and supervised project team members and influence them to take positive action and accountability for their assigned work. * Met with decision makers and end users to define business, financial, and operations requirements and systems goals, and identify and resolve systems issues. * Lead design sessions in prototyping new systems for enhancing business processes, operations, and information process flow. * Set and continually manage project expectations with team members and other stakeholder Help with the training of existing staff in the effective use at Northeast East Foods for JD Edwards Enterprise One. large and complex development & implementations SDLC and Agile (used Team Foundation Server (TFS) projects, development methodologies, languages, hardware, software, Oracle ERP * Data Center Migration Projects ETL and implementation of Team Foundation Server (TFS) and Office 365 projects. * Also includes ERP, MS SQL Server, Visual Studio, .NET, Java, DB2, SQL, and web related technologies * Lead the development and management of the project work plan, including work sequencing, EVM, work breakdown structure, work delivery schedule, and resource allocation. * Estimated the resources and participated needed to achieve project goals /inputs using (Plainview). * Negotiated with other department managers for the acquisition of required personnel from within the company, when required. Worked within the guides of the change management and financial process * Delegated tasks and responsibilities to appropriate personnel. Identifies and resolves issues and conflicts within the project team. * Provided the resource manager with assessments of the project team members for training plans, bonus reviews, and performance appraisals. * Built and maintained productive customer relationships with vendor personnel from all levels involved during the project life cycle. * Managed vendors, assigns activities, and coordinates efforts during the development and support of IT solutions. * Tracked and monitored project expenses against forecast budget in Clarity large and complex development & implementations projects * Coordinated and facilitated regular status meetings with project teams. Following up on action items. Help in mitigating team conflict and communication progress. * Managed project budget scheduled and risks. Accurately forecasting budget status and keeping all cost plans up to date. * Effectively communicating relevant project information to the Project Managers and Project Management Office. * Ensured project standards are followed and check points and stage gates are adhered to. Formally working from Plan to Implementation Phases for all Business Solutions. Magellan Health Services Columbia, MD