Proven professional experience with all phases of the testing life cycle such as System, integration, regression, and acceptance testing by determining methodologies for functional and technical verification and validation. Analyze functional requirements and develop risk assessments, test scenarios, test conditions and test scripts. Proven liaison and partnership skills to effectively meet client expectations along with accomplished communication, negotiation and problem resolution skills. Innovative problem solver with hands on testing experience and ability to see both the business and technical sides of the problem. Fluent in English and French. Test Engineer 2008 - Feb 2019 The College Board, Reston, VA * Perform functional, Regression, System, and Acceptance testing * Writing and executing test plans, designed and developed test, debugging and reporting code bugs and pushing quality upstream * Develop and perform test solutions to satisfy integrated software functionality * Provide metrics execution of smoke and regression suites to establish baselines and track quality and efficiency improvement over time * Partner with software engineering to design and develop tools and to assist in continuous development initiatives * Work alongside and mentor other test engineers to continuously improve process and provided input into results/reports * Work on product/project teams developing test plans, test cases, and test execution * Partner with cross-functional teams to seek inputs on process improvements and improved re-use of test assets * Performs extensive manual and XML API testing on a continuous basis for enhancement releases and patches. * Provides direct customer support and training/demos for software products, as needed. using: Web, Batch, AWS services, Oracle 11G * Work collaboratively as part of the Agile development team to delivery high quality software to our Stakeholders * Assist customer and developers to debug issues * Working closely with the Development team on a daily basis to ensure timely resolution of defects * Perform software project builds, apply test procedures to code, and ensure that software test plans are carried out on assigned systems * Supported Scrum Master, Program Manager, and Leads for test and evaluation and system engineering in all meetings. Worked on Agile / DevOps / AWS projects. Partnered with team with Agile Scrum / Kanban principals and open source tools. Forms and Data Specialist 2001 - 2008 The College Board, Reston, VA * Managed online survey forms. Developed survey forms using Views Flash 5.6 web application tracked and responded to customer inquiries. Tested template changes and software upgrades. Identified and documented business and technical processes. * Managed enrollment, accounts, and customer service for online admissions application service. * Responsible for forms development using Adobe Acrobat and Microsoft FrontPage. * Responsible for tracking and responding to customer service inquiries from institutional clients and student users. * Developed product and technical reports for internal and external use. * Assisted with quality assurance tasks, including validating and testing online forms. * Performed analysis for system interface requirements. * Identified and documented business and technical processes. * Provide Tech and customer support: Respond to product Tier 2 and 3 customer service inquiries. Provide quick and effective customer support for the MyRoad school - based product. Identified issues and alerts the K-12 business owners and keeps in close communication with them until the issue is resolved. Account Manager (independent consultant) 2000 - 2001 The College Board, Reston, VA * Managed enrollment, accounts, and customer service for online admissions application service. * Responsible for forms development using Adobe Acrobat and Microsoft FrontPage. * Responsible for tracking and responding to customer service inquiries from institutional clients and student users. * Developed product and technical reports for internal and external use. * Assisted with quality assurance tasks, including validating and testing online forms. * Performed analysis for system interface requirements. * Identified and documented business and technical processes. Office Manager 1997 - 1999 Archetype, Washington, DC * Managed office operation * Responsible for staff training and staff supervision * Responsible for operational expenses and financial reports. * Desk publishing in an architectural environment. * Assisted Architects using MiniCAD. * Provided software support in Macintosh environment.

Highlights:

• Customer Accounts
• Payroll
• Accounts Receivable
• Assistant Controller
• Cash Accounts
• General Ledger
• Acceptance Testing
• Account Manager
• Accounts Payable
• Adobe