To lead a cross-functional team of product, customer success and customer service experts implementing agile frameworks to utilize emerging technologies like Machine Learning, Artificial intelligence, Augmented and Virtual Reality along with automation to anticipate customer needs with high confidence and deliver a 360-degree customer experience across multiple product lines and services.

Highlights:

Companies I like:

Comcast, CenturyLink, Zayo, RingCentral, Greystone Technology, Convercent, Vertafore, Ibotta, Brightwheel, Aha!