Proactive, customer-focused leader, with a passion for creatively solving problems to ensure optimal outcomes. Successfully managed a small business aligned with equipment assembly, warranty repair and customer service for national retail chains, including Home Depot, Lowes, Sears and more. Superior oral and written communication skills, and a passion for learning. Managed the inbound customer service call center for NordicTrack fitness equipment. Recruited, hired and trained staff (15+). Provided superior client support and outcomes, resulting in a contract to manage a 2nd, national call center. * Selected by Sears to implement a new fitness center floorplan in all stores, nationwide. Traveled extensively to ensure local teams executed according to specifications. * Partnered with McDonald's to build a new kiosk concept, resulting in nationwide deployment.

Highlights:

• Leadership
• Management
• Project Management
• Verbal Communication
• Accounting
• AR
• Complaints
• Customer Service
• Diversity
• FACETS