Description
A resourceful, dedicated and valuable professional with over 18 years of professional experience in personnel management, business development, Administrative Law, Human Resource Management, HIPAA and health care regulations. Accredited Disability Representative (ADR) certification which allows representation of disability claims before the Social Security Administration and Office of Hearing Operations * Ability to multi-task, perform all necessary legal research, delegate tasks, problem solve with critical thinking proficiency and possess deep knowledge of all Social Security Disability applications process as well as The Code of Federal Regulations * Leading capability to interview, recruit, administer new hire orientation and perform most human resource duties regarding new employees * Effective interpersonal and communication skills both written and verbal with exceptional knowledge and understanding of drafting legal documents, submitting briefs, discovery process, filing appeals, contracts and fee agreements, medical terminology and Administrative Law hearings * Proficient in Microsoft Office Suite and database applications such as Needles, People Soft, Oracle, Quickbooks and SalesForce * Successful in performing all administrative tasks and office management duties to support Attorney's and management in deadline driven office environment or law firm History of Experience: 2016 - Present Assistant Disability Program Manager, DECO Recovery Management * Administer performance reviews and monitor work flow to ensure all necessary referrals are processed timely and all necessary actions were taken on each account. * Effectively communicate with claimants, Social Security Administration, Administrative Law Judges, contractors, hospitals and other facilities to recommend adjustments to assignments and/or the disability process. * Develop and draft professional correspondence to Disability Determination Service, Social Security Administration and the Office of Hearing Operations on each phase of the claims process. * Assist in interviewing new team members, as well as coaching and training Disability Representatives 1 & 11 and Support Specialists on escalated or overflow accounts as needed to enhance the Disability program. * Review all necessary reports and the departmental Standard Operational Procedures (SOP) to find ways to increase revenue and build a substantial case load 2015 - 2016 Grant Analyst/Administrative Assistant, Maryland Energy Administration * Provide administrative support for all divisions to include answering telephones, assisting visitors and resolving a range of administrative challenges while increasing internal and external customer satisfaction * Process over 100 clean energy grant applications daily and enter the data into excel spreadsheets and SalesForce also conducted financial and statistical analysis on administered grant programs necessary to process grants from the initial application phase through processing approved invoices for payment in the State's financial systems 2009 - 2014 Social Security Disability Specialist/Case Manager, Schwartz & Associates, PLLC * Established and launched a Social Security Disability department for a prestigious law firm from the initial phases to generate over $1million in annual revenue with hardly any overhead solidified and managed an over 2,500 client base and a steady flow of new prospective claimants. * Trained all staff on the application process, filed all necessary SSDI/SSI appeals from intake up to the Appeals Council, requested medical records and managed over 500 cases independently as well as worker's compensation and personal injury claims, while attending hearings before Office of Hearings & Appeals. * Planned and coordinated PR initiatives, business development and marketing seminars to increase revenue * Evaluated all appeal options on claims and generated case solutions which lead to a 97 % success rate in favorable outcomes * Identified and developed talent among team members with targeted recruitment and focused training efforts which lead to the promotion of a performance-based work environment 2006 - 2009 Call Center Operations Manager, Men's Wearhouse * Conducted hundreds of interviews, recruited and trained over 175 employees which significantly reduced the rate of employee turnover * Produced all training manuals and facilitated all training sessions for hiring new call center agents * Performed daily quality checks, developed and administered performance reports, identified areas to improve and implemented measures to enhance performance levels to meet 100% profit objectives * Earned four-time honors as "Team Leader of the Quarter, " resulting in promotion to Operations Manager within 6 months * Encouraged and maintained positive team spirits in a competitive work environment by providing clear directives and business insight to the staff 2001 - 2006 Legal Assistant, Muse Disability Services, LLC. * Performed all legal research and writing for six Attorneys which reduced the outside counsel fees by 10% * Managed calendars, arranged travel accommodations and scheduled hearings for all Attorneys while working in a fast-paced deadline driven environment * Exceeded collections targets which generated a 33% revenue increase, collaborated with accounts receivables and accounts payables staff regarding collections payments and invoices * Researched and analyzed a wide variety of legal issues and contracts in areas including tax, worker's compensation, Social Security Disability, Environmental and Zoning law. * Performed medical records procurement and analysis, prepared medical chronologies and summaries * Processed all Social Security Disability case files from initial process up to the District court appeals process as well as attended hearings before the Administrative Law Judge 1998 - 2001 Medical Records Clerk/Accountant/Auditor III, Mississippi State Department of Health Laboratory * Conducted hematology and serology testing from hospitals and clinics throughout the state of Mississippi * Analyzed, recorded and communicated the test results to physicians, patients and correctional facilities * Managed the accurate and timely processing of up to 20,000 invoices for large, multi-site organizations. * Assessed and closed A/P sub-ledger on a monthly basis, validated content and resolved various tracking issues * Adhered to the strict policies and procedures of the federal and state regulations related to the latest state's accounting and HIPPA laws * Developed and maintained complex accounting systems, prepared fiscal statements and prepared semi-annual budgets
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