Description
Professional, highly motivated and highly organized IT Manager with 15+ years of experience. IT Management experience in: User Support, Help Desk/Service Desk, Mobility Support, Training, and Project Management. Specializing in: technical support, project management, training, and system documentation. User Support Management Help Desk Management Project Management Mobility Support Management Technical Writing Desktop Management Training Management End-User Application Testing * Managed User Support and Help Desk technicians located in different geographical locations. * Served as project manager, system troubleshooter and key liaison for multitudes of locations and end users. * Managed and maintained Mobility hardware including laptops, mobile devices and desktops.
Work Experience
| COMPANY | POSITION HELD | DATES WORKED |
|---|---|---|
| New York Community Bancorp | It Help Desk Manager | 1/2016 - 1/2018 |
| Debevoise & Plimpton | Help Desk Supervisor (Manager) | 1/2005 - 1/2016 |
| Hughes Hubbard & Reed Llp | Manager User Support/Help Desk | 1/2002 - 1/2005 |
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