Description
Network Management: Point of technical escalation, Monitoring tools and platforms, Switches, T3Muxes Servers etc. Change Control, SIH, SLA, Incident Management Escalations, Vendor/Carrier Escalations, daily/weekly Dashboard and dynamics reports
Work Experience
| COMPANY | POSITION HELD | DATES WORKED |
|---|---|---|
| Concentrix Corporation/Convergys Corporation | Consultant Voice Network (Concentrix)3 Ls/4 Ls Network Management Specialist | 12/2002 - 12/2018 |
| Alcatel/Newbridge Networks Inc. | Strategic 3rd Level Support Engineer Ii | 1/1994 - 6/2002 |
| North American Industries Inc. | Technical Supervisor, Systems And Integration | 1/1994 - 1/1994 |
Accomplishments
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