I am an experienced general manager who is passionate about providing a distinctive dining experience and exceptional customer service. I believe in the need to build strong teams through consistent coaching, leading by example, and creating an environment of respect and trust. I am highly adaptable, results driven, organized, and able to work through highly rigorous conditions. highlights 16 years "Hands On" experience in BOH and FOH "4 Diamond" Casino restaurant operations: Management, Full Service FOH, Cook, Host, Cashiering, Basic Maintenance & Repairs, etc. * 18 years cumulative nationwide fast food chain experience * 2 years Lead Server Fine Dining venue (The Edge- Temecula, California) * Proficient in Microsoft Office, Kronos, Stratton Warren and Halogen * OSHA, California Health and Safety Codes and California TIPS Alcohol Training * Created numerous SOP's and Training Manuals encompassing all aspects of service * Team Player, Highly Ethical, Analytical, Passionate and Highly Adaptable Outperformed monthly/yearly budgetary goals in the following areas: * Increased annual Total Revenue by 6-8% each year * Consistently exceeded budgeted EBITDA by 25-40% * Established effective labor control and training thereby reducing budget labor cost by 6-8% * Purchased efficient kitchen & FOH equipment that lowered Total Operating Expenses by 15-22% * Restructured menu, pricing, and established effective inventory control measures * Coordinated with Chef & Kitchen staff to implement new quality/quantity control policies & training which contributed to decreased food cost of 8-10% Improved team member morale by developing training programs that significantly improved guest service experience as shown by increased Yelp Cafe review scores from 2.5 stars to 3.5 stars and Trip Advisor scores from 3.0 to 4.0

Highlights:

• Assessments
• Scheduling
• Inventory
• Corrective Actions
• Cost Control
• Forecast
• Pricing
• Training
• Budgetary
• Budgeting