Currently hold a Secret/SCI with Poly security clearance. Over 25 years' experience as a highly accomplished Technical Trainer, Technical Writer, and Instructional Systems Designer for software applications developed using the Agile Methodology or the Expedited Lifecycle (XLC). As a Senior Trainer, I was responsible for training other trainers and conducted numerous Train-the-Trainer sessions. As a CSRA People Manager, I managed a team of (12) Technical Writers located at various CONUS locations. Excellent written and oral communication skills. Effective working individually, as part of a team and in a leadership role. Goal-driven and deadline-oriented. * Accomplished technical trainer * Excellent technical writer * Strong data analysis skills * Dedicated and motivated professional * Very organized person with an exceptional eye for detail * Strong relationship-building ability The Chief Engineer on my previous CSRA project wrote this about me: "Carolyn works directly with the U.S. government business representatives, and demonstrates a highly professional demeanor. She has accomplished her tasks with effectiveness that is seldom seen. She is a superb asset on our team and she continuously delivers high value to our customer." In my role as a Technical Trainer, I designed courseware (web-based, CBTs and traditional classroom curriculum) and provided training courses on customized software applications for many federal agencies including: * U.S. Defense Intelligence Agency (DIA) * U.S. Department of Homeland Security / Citizenship & Immigration Services (USCIS) * Centers for Medicare & Medicaid Services (CMS) * U.S. Government Accountability Office (GAO) * U.S. Social Security Administration (SSA) * U.S. Department of Transportation (DOT) * U.S. Treasury * U.S. Bureau of Census * other clients. . As a Technical Writer, I have written and edited technical documents such as technical procedure manuals, user manuals, programming manuals, service manuals, operational specifications, and related technical publications to communicate clearly and effectively technical specifications and instructions to a wide range of audiences.

Highlights:

• Technical Writing
• Team Lead
• Applications
• Administrative Tasks
• Distribution
• Email
• Management
• Spreadsheet
• AT&T
• BASIC Programming Language