Over 20 years' experience in Network/Telecomm Administration. Demonstrated technical knowledge and proficiency in the following areas/disciplines: Management of Cisco, Juniper routers, gateways and switches, Terminal Services, Firewalls, VPN Client, 802.11N, G, Wireless Networking, fiber and cabling, data rooms, Monitoring Physical Security, QoS, Monitor circuit quality, Manage equipment status, Download security data from database and analyze trends to make recommendations, Used industry tools such as Remedy, SNOW, GSNOW, SNORT, Wireshark, to help diagnose and record network issues, Help to monitor, sort, and document items that come into the NOC email box with others on the team, collaborated/consulted with technicians to fix/ resolve system concerns, identifying power requirements, critical thinking, decision making and leadership abilities. Data Center Infrastructure Technician Vxchnge Nashville TN May 24 - September 26 2018 Reporting to the Site Manager, Performed operations skills required to operate independently. Responsible for supporting customers as well as the upkeep and monitoring of Data Center Infrastructure. Provided support for installations and responded to Customer and Data Center Infrastructure alarms. Provided high level Customer Satisfaction along with timely and accurate Support Ticket completion. Ensured that all such work is properly scheduled, in keeping with prescribed periodicities and schedules. Ensured that all contract work is accomplished under direct supervision, all work performed will be done with strict adherence to the organizations method of Procedure guidelines and standards. DUTIES AND RESPONSIBILITIES * Registered customers into the site security access control system. Can also sign-in vendors and visitors to provide access to the facility and data hall. * Provided Escort Services as needed. * Performed Security and Facility Walkthroughs * Generate, update, and resolve support tickets with direction from senior staff as needed. * Properly receive and log items in and out of Shipping and Receiving. * Supported Service Order Installation and Network Circuit Troubleshooting. * Performed installation, termination, testing and labeling of Cross Connects including CAT5, COAXand Fiber. * Performed Installation of Cage, Cabinets, Ladder Rack, Fiber Tray. * Operational experience with Security Systems, BMS, monitoring and performance. Basic Cable Testing including a Fluke meter. * Performed Remote Hands services for Customers including Hardware Installation, Power Strips, Rails, Cable Management and Customer Equipment troubleshooting/reboots. * Timely Data Center infrastructure equipment alarm acknowledgement and response. * Reported status via ticketing system, shift reports and email. * Available during unscheduled days or shift times for emergency coverage. * Exhibit quality workmanship for all tasks and maintain Data Center space cleanliness * Basic Understanding of Power, UPS, Generator, HVAC, Fire Detection/ Suppression, Local Security and Monitoring systems. * Participated in Infrastructure MOP's and proper execution. * In the event of Telecommunications or Network failure assisted Site Manager with investigation, resolution and closure of all troubles and publish findings in the appropriate format. * Handle the expedient resolution of all high Severity Customer Service Requests and emergency escalations. * Maintains accurate records and document all problems including site computerized facility logs, support tickets, and service orders. * Flexible to work shifts. * Able to work independently, adjust priorities and handle multiple projects. * Excellent written and spoken interpersonal communication skills. NGNI/GNOC UBS/ATT Nashville, TN October - 2017 May 2018 Working for UBS through ATT as a NGNI/GNOC Tech provided responsive quality customer service and support at all times working in a 24/7 NOC environment * Receive, analyze, monitor and resolve network problems in a timely fashion with minimal guidance from more senior technicians or supervisor, * Opening trouble tickets for various customers and vendors, answering incoming telephone calls, * Responding to network alarms and customer emails, and documenting/updating customer account data, . * Respond to incidents, triage issues identified by automation, identify scope and gather information to ensure cases are properly documented in SNOW/GSNOW, our ITSM tool. * Provided solutions to a variety of technical problems of moderate range, scope and complexity. * Functioned as the customer's single point-of contact for problem escalation and resolution as required. * Troubleshoot and recorded all incidents while maintaining accountability and ownership until resolved. * Interfaced with the appropriate vendors and technical personnel. * Help to monitor, sort, and document items that come into the NOC email folder with others on the team, * Performs follow-up to verify final resolution and determine satisfaction level. Frequently using Cisco and Juniper applications for triage to investigate and troubleshoot alarms. Telecomm Analysts UBS/ATT Nashville, TN December - 2014 October - 2017 Working for UBS through ATT as a Telecomm Analysts Tech * Monitoring telephones systems worldwide to improve quality of service, repair, connectivity and voice quality worldwide. * Responsibilities include diagnosing, trouble-shooting, and resolving issues and problems with all telephone and cable issues worldwide. * Facilitated meetings with various technical groups and the Security Services provider documenting updated procedures and processes. * Maintained and consistently demonstrated a general knowledge of guidelines, processes, practices and procedures. * Responsible for servicing and supporting all US and International banking facilities, SEC, telephone and cable communications. * Working closely with all telephone and cable companies US and International to install, repair, troubleshoot all communications and connectivity issues. * Experience managing projects involving hardware and software implementation for telephone support. * Effectively work in a team environment and have flexibility to adapt to changes. * Strong organizational and time management skills, ability to multi-task to meet deadlines. * Responsible for researching functionality and usability related issues working with other IT personnel to understand the nature of the issue, and communicate steps to resolve and/or consult and escalate to the next tier when needed.

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• Automation
• Banking Industry
• BMS
• C Programming Language
• Cabling
• Cisco
• Connectivity
• Customer Service
• customer service skills
• Database