waterfall and providing available options to reinstate mortgages - Explanation and remediation of arising issues errors, internal and external audits - Contact with third party vendors, employers, government benefit services. September 15, 2011 - July 2013 Team Assistant/Floater - SME- subject matter expert, partner with quality assurance job coaches in development and execution. This position was implemented to maintain the pipeline of individuals whom were out of the office (i.e. Sick, vacation, leave, etc.). My duties included working with individuals struggling to meet their goals. I would assist these individuals with areas in which they were experiencing problems such as certain procedures and guidelines. The goal was to establish a positive end result of a more efficient and confident employee with a higher level of quality, production and moral.

Highlights:

• Quality Assurance
• Test
• Underwriting
• Bankruptcy
• Documentation
• Equity
• FHA
• Government
• Litigation
• Services