Occupation:Team Leader |
Location:Olathe, KS |
Education Level:Some College Units Completed |
Will Relocate:YES |
Description
Information Technical professional with 16 years of experience. Professional experience includes team leadership, project management, desktop support, helpdesk, and hardware replacement. Extensive experience working closely with and providing excellent customer service to all partners within both small and large corporations. My objective is to work in a technical team environment that has a strong belief in providing quality service and support to its customers, and to use my leadership and project management skills in a progressively responsible, and challenging position. TECHNICAL PROFICIENCIES Active Directory, Windows 10/8/7 /XP, Various Remote Desktop Applications, Office 2013/2010/2007, Outlook 2013/2010/2007, Point of Sale, Cisco VPN Client, Dell desktop, laptop and warranty support and hardware replacement process, Hewlett desktop, laptop and warranty support and hardware replacement process, Toshiba desktop, laptop and warranty support and hardware replacement process, Closet support for both Voice and Network purposes: cross connecting, line tracing, port/switch verification.
Work Experience
| COMPANY | POSITION HELD | DATES WORKED |
|---|---|---|
| Children's Mercy Hospital | Desktop Support Supervisor/Desktop Project Move Manager Infrastructure Project Manager Desktop Consultant | 1/2016 - 1/2016 |
| Sprint | Enterprise Services Technical Support Engineer Client Support Analyst | 1/2005 - 1/2016 |
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