Description
Proficient in the use of all MS and Apple products (Excel, PPT, Word, Keynote, Pages, etc.) * 20+ years Travel experience with (GDS) Global Distribution Systems (Sabre, Worldspan & Apollo) * 20+ years People Management * 20+ years Global Travel Operations Management * 15+ years Client and Vendor Management * Process Improvement Specialist * Certified Six Sigma Greenbelt * Certified Lean Facilitator * Lived abroad in Asia and Europe * 20+ years Training delivery and management * 10+ years Customer Account Management * 10 years Project Management experience * 10 years as Product Development liaison for Corporate Travel Online booking tool * 10 years experience with Concur and GetThere * 10+ years as Service Quality Assurance * Proficient in HPT (Human Performance Technology) * Speaks conversational Dutch, Flemish and Spanish
Work Experience
| COMPANY | POSITION HELD | DATES WORKED |
|---|---|---|
| Expedia | Inc./Egencia | 1/2013 - 1/2014 |
| Bcd Travel | Global Account Management Director Bcd Travel Visa/World Bank/Fiserv Global Operations And Account Management Director Bcd Travel/Apple Travel | 6/2012 - 6/2018 |
| People Support | Global Call Center Training And Design Manager | 3/2009 - 3/2009 |
| Central Ky | Corporate Travel Agent | 3/2009 - 3/2009 |
| American Airlines | Reservations Specialist And Call Center Trainer | 3/2009 - 3/2009 |
| Million | Acting Director Of Global Customer Service, Asia Pacific | 6/2007 - 11/2011 |
| Director Of Continuous Improvement | Director Of Continuous Improvement, Global Customer Service | 3/2002 - 11/2011 |
Accomplishments
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